**Job Description:**

We are seeking a dedicated and detail-oriented Room Attendant to join our hospitality team. As a Room Attendant, you will play a crucial role in ensuring the comfort and satisfaction of our guests by maintaining a clean, welcoming, and orderly environment.

**Key Responsibilities:**

- Clean and tidy guest rooms, including changing linens, making beds, and vacuuming floors.
- Replenish any complimentary items such as soaps, shampoos, and towels, ensuring they are up to standard.
- Conduct routine inspections to ensure the highest standards of cleanliness and report any maintenance issues to the appropriate department.
- Adhere to all safety and sanitation policies while maintaining the confidentiality and privacy of guest information.
- Assist guests with any special requests or provide additional items as needed to enhance their stay.
- Collaborate with other members of the housekeeping and hotel staff to ensure exceptional service delivery.
- Keep track of inventory levels for housekeeping supplies and communicate needs to supervisors.

**Qualifications:**

- Previous experience in housekeeping or a similar role is preferred but not mandatory.
- Excellent attention to detail and ability to maintain a high standard of cleanliness.
- Strong communication skills and the ability to work effectively as part of a team.
- Physical stamina and the ability to lift heavy items, stand, walk, and bend for extended periods.
- A friendly and positive attitude, with a commitment to providing outstanding guest service.

**Benefits:**

- Competitive salary and potential for tips.
- Opportunities for professional growth and development.
- Health, dental, and vision insurance options.
- Employee discounts on hotel stays and amenities.

If you are passionate about providing guests with a clean and inviting space and enjoy being part of a dynamic team environment, we invite you to apply for the position of Room Attendant. Join us in delivering memorable experiences for our guests!

Job Title: Housekeeping Supervisor

Division: 1

Department: 1

Reports To: Housekeeping Manager

FLSA Status: Non-Exempt

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

1. Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.

2. Prepares and distributes the room assignment sheets.

3. Maintains clear and efficient communication and coordination with the front office and other departments of the hotel.

4. Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

5. Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

6. Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

7. Schedules cleaning of all meeting rooms after a completed function.

8. Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

9. Inventories cleaning supplies & linen stock to ensure adequate supplies.

10. Provides support to the executive housekeeper in all areas of housekeeping operation, such as staff training, coaching, counseling and also enforces the hotels standard operating procedures.

11. Ensures all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

12. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

13. Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.

Supervisory Responsibilities:

Directly supervises one to ten employees in the housekeeping department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of spreadsheet and inventory software, and hotel room management system.

Education/Experience:

Associate's degree (A.A./A.S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Time Management
• Communication Skills
• Professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee is occasionally required to sit, and climb or balance. The employee must frequently lift and/or move up to 50 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**Company Overview:**
Join our dynamic team at the DoubleTree by Hilton Phoenix/Mesa, where we pride ourselves on providing outstanding service and creating a welcoming environment for all our guests. We value customer satisfaction and aim to exceed expectations in every interaction.

**Job Summary:**
We are seeking a professional and enthusiastic Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will be friendly, efficient, and dedicated to delivering exceptional guest experiences at our reception area. In this role, you will manage all front desk activities, ensuring a seamless service that enhances the guests' stay.

**Key Responsibilities:**

- Greet and welcome guests in a warm and friendly manner.
- Efficiently check guests in and out, ensuring adherence to all company policies and standards.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of room bookings and guest accounts.
- Coordinate with housekeeping and maintenance staff to ensure room readiness.
- Assist with reservations and provide information about hotel services and local attractions.
- Process payments and confirm billing information accurately.
- Uphold a neat and tidy front desk area.
- Collaborate effectively with all departments to guarantee a superior guest experience.

**Qualifications:**

- High school diploma or equivalent; a college degree in hospitality or related field is a plus.
- Previous customer service experience; experience in the hotel industry is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Proficient in Microsoft Office and experience with hotel management software preferred.
- Availability to work flexible hours, including weekends and holidays.

**Benefits:**

- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A positive and collaborative work environment.
- Employee discounts on hotel stays and services.

If you are passionate about hospitality and have a knack for creating memorable experiences, we encourage you to apply for the Front Desk Agent position at [Company Name]. Become a key player in our dedicated team and help us deliver unparalleled service to our valued guests.

**Job Description:**

We are seeking a reliable and detail-oriented Laundry Attendant to join our team. The ideal candidate will be responsible for ensuring that all laundry operations are conducted efficiently and to the highest standard of cleanliness. This role requires a keen eye for detail and a strong commitment to customer satisfaction.

**Key Responsibilities:**

- Sort and separate laundry by color, fabric, and care instructions.
- Operate washing machines, dryers, and other related equipment in compliance with safety and operational standards.
- Inspect and identify stained or damaged items for special treatment.
- Fold, iron, and organize clean laundry according to company standards.
- Maintain inventory of laundry supplies and report any shortages or maintenance needs.
- Adhere to established health and safety regulations to ensure a clean and safe working environment.
- Provide excellent customer service by responding to inquiries and resolving any issues related to laundry services.

**Qualifications:**

- High school diploma or equivalent.
- Previous experience in a laundry or hospitality environment is preferred but not required.
- Ability to work independently and manage time effectively.
- Strong attention to detail with a focus on quality.
- Good physical stamina to stand, lift, and move equipment or laundry loads.

**Benefits:**

- Competitive hourly wage.
- Opportunities for career advancement.
- Friendly and supportive work environment.
- Employee discounts on company services.

If you are a hardworking individual with a passion for delivering exceptional service, we invite you to apply for the Laundry Attendant position. We look forward to welcoming you to our team!

Department: 

Reports To: 

FLSA Status: Non-Exempt

Summary:  Sells, serves, and setup of food and beverages in an efficient, professional manner according to guests at venues and catering events. 

Duties and Responsibilities include the following.  Other duties may be assigned.  

• Assist with the complete setup and breakdown of the banquet area. 

• Cleans and organizes assigned stations in dining and bar areas prior to service.

• Relay food and beverage orders. 

• Serves customers in a professional manner as per training guidelines.

• Maintains service areas such as the kitchen, dining room, bar, and service stations during entire shift.

• Cross-serves and/or assists team members on an as-needed basis.

• Carries service trays in and out of kitchen, bar and dining room.

• Receives customer payments, completes guest check transactions and tenders proper change to customers.

• Communicates health and/or safety concerns/violations immediately to management.

• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certifications: 

Food Safety Certification

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 40 pounds.  Specific vision abilities required by this job include ability to adjust focus.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

**Job Description:**

We are seeking a dedicated and detail-oriented Houseman to join our team at [Company Name]. The ideal candidate will be responsible for maintaining the cleanliness and organization of assigned areas, ensuring a welcoming and pristine environment for our guests and staff. If you have a keen eye for detail, exceptional organizational skills, and a commitment to providing outstanding service, we encourage you to apply.

**Key Responsibilities:**

- Maintain cleanliness and orderliness of common areas, including lobbies, hallways, and restrooms.
- Assist with setting up and breaking down event spaces as needed.
- Ensure all cleaning supplies and equipment are stocked and in good working condition.
- Coordinate with housekeeping and maintenance teams to address specific cleaning and repair needs.
- Respond promptly to guest requests and inquiries, delivering exceptional customer service.
- Report any maintenance issues or safety hazards to the relevant department immediately.
- Support housekeeping staff with deep cleaning tasks when necessary.
- Ensure compliance with health and safety regulations at all times.

**Qualifications:**

- High school diploma or equivalent is preferred.
- Previous experience in hospitality, housekeeping, or a similar role is advantageous.
- Ability to work independently and manage multiple tasks efficiently.
- Strong attention to detail and a proactive approach to problem-solving.
- Excellent communication and interpersonal skills.
- Physical ability to perform tasks that require standing, walking, and lifting.

**Benefits:**

- Competitive salary and potential for overtime.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.

At [Company Name], we value diversity and are committed to creating an inclusive environment for all employees. If you are a self-motivated individual with a passion for excellence, we invite you to apply and become a valuable member of our team.

DISHWASHER / STEWARD

DoubleTree by Hilton Phoenix Mesa

Looking for a job where you can stay active, work with a great team, and be an important part of a busy hotel kitchen? We’re looking for a dependable and hardworking Dishwasher / Steward to join our Food & Beverage team!

Our Stewards are the backbone of the kitchen. From keeping dishes and equipment ready for service to helping maintain a clean, organized workspace, your work keeps the entire operation moving.

WHAT YOU’LL DO

• Keep dishes, glassware, utensils, pots, pans, and kitchen equipment clean and ready for service
• Maintain a clean and organized dish area and kitchen
• Assist with trash removal and general kitchen cleaning
• Help keep floors, work areas, and equipment clean and safe
• Support our restaurant, banquet, and culinary teams during busy periods
• Follow proper sanitation and food-safety procedures
• Jump in and help the team wherever needed

WHAT WE’RE LOOKING FOR

• Dependable and ready to work
• Positive attitude and strong work ethic
• Comfortable working in a fast-paced kitchen environment
• Able to stand for extended periods and perform physical kitchen duties
• Willing to work as part of a team
• Flexible availability, including evenings, weekends, and holidays
• Previous restaurant or hotel experience is helpful, but we’re willing to train the right person!

WHY JOIN OUR TEAM?

At the DoubleTree by Hilton Phoenix Mesa, every position matters. You’ll work alongside a team that understands that great guest experiences start behind the scenes.

If you take pride in working hard, like staying busy, and want to be part of a team where your contribution makes a difference, we want to meet you!

READY TO GET STARTED?

Apply today and join the DoubleTree Phoenix Mesa Food & Beverage team!

Great hospitality starts with a great team — and that team starts with you!

DoubleTree by Hilton Phoenix/Mesa is looking for a friendly, energetic Barista / Server to join our Food & Beverage team!

If you enjoy working with people, thrive in a fast-paced environment, and believe that a great cup of coffee and genuine hospitality can make someone’s day, we’d love to meet you.

WHAT YOU’LL DO

As a Barista / Server, you’ll be one of the friendly faces our guests interact with throughout their day. This is a hands-on position combining barista service, food service, cashiering, and hospitality.

You’ll be responsible for:

• Preparing and serving coffee, espresso drinks, and other beverages
• Taking guest orders accurately and providing knowledgeable menu recommendations
• Serving food and beverages with friendly, attentive service
• Operating the POS system and accurately processing payments
• Maintaining a clean, organized, and well-stocked work area
• Setting up and breaking down the outlet as needed
• Restocking coffee, beverages, food items, supplies, and serviceware
• Following proper food safety and sanitation standards
• Assisting with guest requests and resolving minor concerns whenever possible
• Working closely with the kitchen and other hotel departments
• Creating the warm, welcoming hospitality our guests expect from DoubleTree

WHO WE’RE LOOKING FOR

We’re looking for someone who:

• Has a positive, outgoing personality
• Genuinely enjoys interacting with guests
• Can work quickly while maintaining attention to detail
• Is dependable and arrives ready to work
• Is comfortable handling multiple responsibilities at once
• Takes pride in cleanliness and presentation
• Communicates well and works as part of a team
• Is willing to learn — barista or serving experience is a plus, but a great attitude is even more important!

THE IDEAL CANDIDATE

You understand that hospitality is about more than taking an order. You notice when a guest needs another cup of coffee, remember a returning guest’s favorite drink, keep your station looking great, and look for opportunities to make someone’s stay a little better.

Some shifts are busy, some guests need extra attention, and sometimes everyone has to jump in and help. You’re someone who enjoys being part of that team.

JOIN OUR TEAM!

If you’re energetic, dependable, guest-focused, and ready to be part of a team that takes pride in great service, we want to hear from you!

Apply today and help us serve up great coffee, great food, and memorable hospitality at DoubleTree by Hilton Phoenix/Mesa!

Job Title: Hotel Night Auditor

Department:

Reports To: General Manager

FLSA Status:

Summary:  Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned. 

1. Greets and assists all guests during arrival and departure.         

1. Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.

1. Coordinates the delivery of guest services by other hotel departments and outside vendors.

1. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.

1. Maximizes room revenue and occupancy levels through suggestive selling techniques.                       

1. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register.

1. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.

1. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.

1. Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed.

1. Sets up and breaks down meeting rooms as needed.

1. Sets up continental breakfast station by 6:00 am if available

1. Provides assistance to other departments of the hotel to contribute to its smooth operation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet Explorer and Microsoft Windows.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

I understand that the job description is not a comprehensive list of my job duties and it is up to me, along with my supervisor’s guidance, to determine the best and most efficient way to accomplish my job duties and responsibilities.  I also understand that should my job duties change significantly, which may occur based on the business needs of the organization; it is my responsibility to notify my supervisor so that my job description is updated accordingly.  I acknowledge that the job description will be used as the basis for my performance review.

Associate Print           

Associate Sign

DoubleTree by Hilton – Mesa, AZDepartment: Food & BeveragePosition: PM Prep / Line CookSchedule: Afternoon / Evening Shifts, Including Weekends and Holidays

Join Our Culinary Team!

The DoubleTree by Hilton Mesa is looking for a motivated, dependable, and skilled PM Prep/Line Cook to join our culinary team!

We are seeking an individual who takes pride in their work, thrives in a fast-paced kitchen, and is passionate about preparing quality food. This position plays an essential role in supporting our restaurant, bar, banquet operations, and overall guest dining experience.

Key Responsibilities

• Prepare and cook menu items according to established recipes, presentation standards, and portion specifications.

• Complete daily food preparation, including chopping, portioning, marinating, and preparing ingredients for dinner service and upcoming shifts.

• Execute food orders efficiently and consistently during restaurant and bar service.

• Assist with banquet preparation and execution as business demands.

• Maintain a clean, organized, and properly stocked workstation.

• Follow all food safety, sanitation, and proper food storage procedures.

• Monitor product freshness, quality, and proper rotation using FIFO standards.

• Work closely with fellow cooks, servers, and management to ensure smooth kitchen operations.

• Assist with closing duties, including cleaning, labeling, storing products, and preparing the kitchen for the following day.

Qualifications

• Previous experience in a professional kitchen, preferably in a hotel or full-service restaurant.

• Working knowledge of cooking techniques, kitchen equipment, and food safety practices.

• Ability to multitask and maintain quality under pressure.

• Strong organizational skills, attention to detail, and time management.

• Dependable, punctual, and able to work independently or as part of a team.

• Ability to stand for extended periods and lift up to 50 pounds.

• Current Food Handler's certification or ability to obtain one.

• Flexibility to work evenings, weekends, and holidays as needed.

What We're Looking For

Reliability, teamwork, and a positive attitude are essential.

Our ideal candidate is someone who understands that a successful kitchen depends on preparation, communication, and consistency. We value team members who take initiative, support their coworkers, and maintain high standards even during our busiest shifts.

Why Join Us?

Become part of a hospitality team committed to delivering exceptional guest experiences. You'll have the opportunity to work in a dynamic culinary environment, develop your skills, and contribute to the success of a full-service hotel food and beverage operation.

If you're passionate about cooking, take pride in your work, and enjoy being part of a hardworking team, we'd love to hear from you!

Apply today and become part of the DoubleTree Mesa culinary team!